Contact New Castle Water Restoration

What should you do before the crew gets to your New Castle home?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• A backup through the floor drain should be handled as sewage cleanup until the crew says otherwise, so stop using sinks and toilets for now.
• Homes near the Big Blue River can take on surface water or groundwater after long rains. Note where it's coming in, like a window well or the joint at the base of a wall, so you can show the crew.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What will the team ask about your New Castle home?

A few details on the first call help the crew plan the visit before they leave.

• Whether you were able to close the main valve.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• If anything stored in the basement is sitting in water.
• About how long the water has been sitting.
• Whether someone will be home to let the crew in.
• The name of your insurance company, if you've already decided to file.
• Whether the power to the wet area is on or off.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What happens on site after you call?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

Sewage backups add a cleaning and disinfecting step, and the crew will tell you which soaked materials can be cleaned and which have to come out.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

Why do the age and layout of your New Castle home matter on the call?

The mix in New Castle includes bungalow and American Foursquare homes. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. If your house has its original cast iron sewer line, a slow drain or a gurgling toilet can be an early warning. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. Tell the person who answers what you know, and the crew will take it from there.

Which neighborhoods and nearby towns does this number cover?

The New Castle crew covers these neighborhoods:

• Downtown / Broad Street Corridor · basements are common
• South New Castle / Baker Park Area · homes from the 1940s to 1960s, basements are common
• Washington Street / Riley Elementary Area · built mostly in the 1950s, most with basements
• Bundy Avenue / Memorial Drive Corridor · much of it from the 1940s to 1970s
• Meadowbrook Ridge
• South Mound / South 14th Street Area · homes from the 1950s to 1970s, most with basements

This number also takes calls from nearby Spiceland, Hagerstown, Knightstown, Middletown, Wilkinson and Cambridge City. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do callers in New Castle want to know first?